Frequently Asked Questions
How to I create an account to watch the event?
- Click 'CREATE NEW ACCOUNT'
- Fill in the required information
- Click 'REGISTER' and you'll be watching
I already have an account, how do I register for an event?
- If you click on 'LOGIN' and login with your username and password you will be automatically registered for a sponsored event, and you will be presented with the pay-per-view window if it's a pay-per-view broadcast.
I got "Multiple Users Logged in with same user ID. This session has been closed."
- That is an AOL browser problem. If you're using the AOL browser we recommend using one of the other browsers available. Please download the latest Microsoft browser for free Click Here. If you download, install, and use that browser you won't have that problem. Please use Internet Explorer 8 Download , Safari browser Download, or FireFox Browser Download.
- Or you have shared your login and password with someone and session management prevents people from logging in from multiple computers at the same time.
I bought a 1 Day Pass, but it logged me in automatically. Can I use my pass another day?
- Yes, your pass is based on an amount of hours. So you can logoff and login another day to resume watching. Make sure you logoff though, or your time will tick away.
I am logged in, but all I see is a spinning circle in the middle of the player.
- You are logged in fine, but the broadcast has not started yet. Logout and come back at the start of the event and you'll see the broadcast.
The video keeps freezing, skipping, stalling, stopping / starting, etc…
- You might not have enough bandwidth. You should hvae more than 1Mb/s to properly view most events. Run a test at www.speedtest.net to find out what your download speed is.
- Or, your computer is busy doing other things. Make sure your computer isn't running active virus scans, or is not busy performing other applications while you're watching the event.
- Your computer isn't powerful enough to watch an Internet Broadcast. This is normally due to older computers with slower processors and or not enough memory.
- The first two are easy to test.
I was watching fine, but ran out of time on my ticket. How do I order more time?
- Simply go back to the player page and click on 'LOGIN'. If you’re time has expired it will popup a window to allow you to purchase more time.
I purchased the live event for multiple days - how do I get it on day 2?
- Click the 'LOGIN' link and login with the email and password you created the first day.
I am hearing the broadcast but I only see black on the video.
- Try restarting your computer and login again to view. This normally fixes that problem.
- If it still doesn’t work you might not have enough bandwidth. You'll need more than 1Mb/s to properly view this event. Run a test at www.speedtest.net to find out what your download speed is.
- Your computer might be busy doing other things. Make sure your computer isn't running active virus scans, or is not busy performing other applications while you're watching the event.
- Your computer might not be powerful enough to watch an Internet Broadcast. This is normally due to older computers with slower processors and or not enough memory.
How do I see yesterday's broadcast, or the archives?
- If the producer is archiving the broadcasts For Video On Demand, just put your mouse over the player and click on the 'Show List' icon that shows up in the upper right corner. You can then choose which archive or live broadcast you want to watch.
If these FAQs don't address your issue, please Click Here for live help.
WATCH LIVE
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Schedule
*2010 East Bay Winternationals - East Bay Raceway Park - Tampa, Florida
February 18, 2009 – NeSmith Crate Late Models & TUSA Mod Lites 7PM EST
February 19, 2009 – NeSmith Crate Late Models & TUSA Mod Lites 7PM EST
February 20, 2009 – NeSmith Crate Late Models & TUSA Mod Lites 7PM EST
February 25, 2009 – ASCS Rebel Region Sprint Car Series & Florida Mini Sprints 7PM EST
February 26, 2009 – ASCS Rebel Region Sprint Car Series & Florida Mini Sprints 7PM EST
February 27, 2009 – ASCS Rebel Region Sprint Car Series & Florida Mini Sprints 7PM EST
March 3, 2009 – UMP / NASRA / NeSmith Super Late Models 7PM EST
March 4, 2009 – UMP / NASRA / NeSmith Super Late Models 7PM EST
March 5, 2009 – UMP / NASRA / NeSmith Super Late Models 7PM EST
March 6, 2009 – UMP / NASRA / NeSmith Super Late Models 7PM EST
Email the Announcers show@racecastlive.com
For Support support@racecastlive.com
Book a Show chris@racecastlive.com
Advertising barry@racecastlive.com
-- More Races to be announced SOON!
FAQ
RACE CAST Frequently Asked Questions
HOW IT WORKS
RACE CAST uses a Pay-By-The-Hour system for our Pay Per View events. If you purchase 1 hour, you can watch 1 hour of programming, Live or On-Demand anytime during the event.
If you purchase an hourly package, you can use your hours to watch at anytime, Live or On Demand. If you purchase 4 hours of time you have the flexibility of using those 4 hours at anytime for any of our events. You can watch 1 hour of programming on Monday, two hours on Tuesday, and use the last hour to watch on Thursday.
HOW DO I BUY?
Click "Create New Account" on the upper right of your screen. Create your account, put in your secure Credit Card info, pick your hourly package, and WATCH! When you come back just click "Login" on the upper right.
ORDERING THE PPV VIDEO
Click Here for More Video Help
WHAT IS THE COST?
All events have a 1 hour package for $4.95, a 4 hour package for $11.95 (1 Day), a 15 hour package for $24.95 (3 Days), and a 20 hour package for $34.95 (4 Days). The total number of days for an event determines the hours we have set up for each package.
QUALITY?
RACE CAST will introduce LIVE High Quality (HQ) Streaming Pay Per View into the Market at the East Bay Winternationals. The screen ratio is 16:9 wide and the quality is 512kbps. MOST PC users should be able to watch and enjoy a stunning view of the racing action in Tampa, Florida, in the comfort of their home! The screen can be expanded to Full Screen and has the ability to be ported to an HDTV (if you have the right setup). RACE CAST will implement three cameras (one main and two corner cameras) in addition to play-by-play by Dirt Nation host Matt Noonan (and Guests), interviews, MOTORSTATS.com Instant Replay, Highlight Packages, and MORE! This isnt a race with one camera, a play-by-play announcer piped in, and bad quality
.this is a SHOW!
CAN MY COMPUTER HANDLE THIS?
It depends on many factors. MOST newer model PCs with a decent internet connection can handle the stream. It is a combination of your internet connection, having updated software, and not running too many programs. To test your internet speed check at: www.speedtest.net. It is recommended that you have a DOWNLOAD speed of at least 1 MBPS or more to properly view the stream.
REFUNDS?
We are using an hourly system in an effort to reduce the need for refunds. RACE CAST will have plenty of footage to consume your time purchased in the event of a cancellation. If a show is rescheduled you can view it at that later time. If you use the hourly charge, its very easy to keep tabs and see if the event is on as scheduled and to add time to your account.
CUSTOMER SERVICE
We have a dedicated team willing to assist you if you have any questions about the East Bay Winternationals Broadcast. Click "Help" on the upper right to reach an operator during broadcast times.
SATURDAY OF LUCAS?
Due to a prior agreement with SPEED TV the Saturday, February 6, 2009, finale for the Lucas Oil Late Model Dirt Series will not be available to our customers LIVE Video. We hope in the future to include this date LIVE.
PRACTICE and TIME TRIALS?
We stream practice, time trials, and interviews on our sister site, DIRTNATION.tv for FREE. To view this coverage go to: www.dirtnation.tv and use your same Login TodoCast login info that you use on www.racecastlive.com
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